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Terms and conditions

 

Prior to all commercial transactions, the client (named below Client/Agency) is committed to fully adhere to the conditions and terms mentioned in the "General Conditions of Sale" by Vietnam Vert Voyages (named below  Vietnam Vert Voyages ). These conditions of sale are part of contracts, oral or written between  Vietnam Vert Voyages and the Client/Agency.

 

Price Validity

All prices advertised on the website in French or English from Vietnam Vert Voyages are in Euros or USD (including VAT). These prices are valid for the duration specified on the price, the invoice or other document of Vietnam Vert Voyages distributed to Client / Agency.

 

Vietnam Vert Voyages  guarantees the validity of rates, invoices or documents provided to the Client/Agency at the time of distribution but rates may be subject to an adjustment in some cases (significant fluctuation in exchange rates, tax 'newly enacted, etc..).

 

Booking and confirmation

All reservations are made at head office in  Vietnam Vert Voyages or a sales agency designated by Vietnam Vert Voyages, and will be sent to the Client/Agency by fax or e-mail. For legitimate reasons (flood, interruption of airlines ...),Vietnam Vert Voyages  reserves the right to change or modify the program for the Client/Agency with or without notice.

 

Payment

Cash: Only after agreement of both parties

 

Traveler's checks: only by agreement of both parties; 5% fee is charged to the Client/Agency. Including bank transfer fees are charged to the Client / Agency.

 

Credit card in case of payment by credit card, the Client/Agency should come to our agency with their card. Payment is made by EFTPOS (electronic funds transfer at point of sale) machine connected directly to the bank, 3% bank fees are charged to the Client/Agency.

 

From the payment of a deposit or the balance of the Client/Agency,  Vietnam Vert Voyages  will establish a separate bill to be delivered to Client/Agency on or before the arrival of travelers to Vietnam.

 

Bank details of  Vietnam Vert Voyages  will be advised to the customer when the contract of service is made

 

Cancellation

1. Cancellation by the Client / Agency

If canceled by the Client/Agency and, for whatever reason, the Client/Agency agrees to pay the following cancellation fees:

- 10% on the total price for cancellations 30 days prior to commencement of travel.

- 25% on the total price for cancellations from 10 to 30 days before the start of your trip.

- 50% on the total price for cancellations less than 10 days before the start of your trip.

- 100% on the total price for cancellations the day before the date of commencement of travel.

This rule is applied to all services booked by the Client/Agency with Vietnam Vert Voyages to Vietnam. Payment of cancellation fee Client/Agency shall be effected by bank transfer, the Client/Agency will pay all bank charges.

 

2. Cancellation by Vietnam Vert Voyages

Vietnam Vert Voyages may cancel contracts for reasons related to a forced situation: politics, health, natural disaster, air transport problem, etc.. In all these cases, registrants are fully reimbursed but can not claim any compensation.

 

Insurance - Assistance

Vietnam Vert Voyages is an upcoming agency and does not deal with the insurance and assistance. It is recommended to buy insurance policy in your home country. For this, we play a full role as an intermediary between you and your insurer. Thank you to inform us of your insurance policy if necessary.

 

Responsibilities

Vietnam Vert Voyages is committed to providing the Client/Agency all the services mentioned in the sales contract. During the course of the trip, the Client/Agency must comply with the regulations announced by the guide or by the responsible service provider.

 

Vietnam Vert Voyages is responsible to the Client/Agency as an intermediary between the Client/Agency and the various providers of services (airplanes, hotels, transport operators, restaurants, boats ...). Vietnam Vert Voyages in all cases must do its best to satisfy the Client/Agency, but should not be confused with the various service providers, which in any event, retain their own responsibility.

 

Everything that happens outside the program or contract is not responsibility of Vietnam Vert Voyages.

 

Disputes

In case of difficulties, both parties should endeavor to seek a different compromise to them. In case of disputes and/or complaints, the "International Center of Arbitration in Vietnam" under the "Chamber of Commerce and Industry of Vietnam" will have sole jurisdiction.

 
No. of deposit account: 0010000254969
Vietcombank BRANCH
Address: 55 Hang Bun Street, Ba Dinh, Hanoi, Vietnam

All complaints must be submitted in writing within 30 days after completion of services provided by Vietnam Vert Voyages.